Privacy Policy
How we collect, use, and protect your personal information.
1. Introduction
E-Fix (“we,” “our,” or “us”) operates a platform that connects customers with skilled artisans for various services (the “Service”).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the E-Fix mobile application and related services.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Phone number
- Email address
- Profile photo (optional)
- Location/address
b. Account Information
- Login credentials
- User preferences
- Service history
c. Transaction Information
- Payment details (processed via third-party providers)
- Service requests and bookings
- Billing and receipts
d. Device & Usage Information
- IP address
- Device type and operating system
- App usage data and interactions
e. Location Data
- Real-time or approximate location to connect customers with nearby artisans
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Match customers with artisans
- Facilitate bookings and payments
- Improve app performance and user experience
- Communicate updates, promotions, and support messages
- Ensure safety, prevent fraud, and enforce our terms
4. Sharing Your Information
We may share your information in the following situations:
a. With Other Users
- Customers and artisans may see limited profile details necessary to complete a service (e.g., name, location, contact info)
b. With Service Providers
- Payment processors
- Cloud storage providers
- Analytics tools
c. Legal Requirements
We may disclose your information if required to:
- Comply with laws or regulations
- Respond to legal processes
- Protect rights, safety, and property
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent at any time
To exercise these rights, contact us at: [Insert Email]
8. Third-Party Links
E-Fix may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies separately.
9. Children’s Privacy
E-Fix is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted within the app, and continued use of the Service means you accept the updated policy.
11. Contact Us
If you have any questions or concerns, contact us at:
Email: info@efix.ng